Refund policy

We want you to be completely satisfied with your purchase at modaluxehub.com. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your satisfaction.

Return Eligibility: To be eligible for a return, please make sure the following conditions are met:

  • The item must be unused, unworn, and in its original condition.
  • The return request must be made within 14 days of receiving the order.
  • The item should be returned in its original packaging, including all tags or labels.

Return Process: To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] within 14 days of receiving your order and provide your order number and the reason for the return.
  2. Our customer service team will provide you with a return authorization and instructions for the return process.
  3. Securely package the item and include the return authorization information.
  4. Send the item back to us using a reliable shipping method with tracking. The customer is responsible for the return shipping costs.

Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange according to your preference:

  • Refund: A refund will be issued to the original payment method within a reasonable timeframe. Please note that the original shipping costs are non-refundable.
  • Exchange: If you wish to exchange the item for a different size, color, or style, we will process the exchange based on availability. Price differences will be adjusted accordingly.

Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These items include, but are not limited to, underwear, swimwear, and personalized/custom-made jerseys. Please check the product description for specific return restrictions.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately at [email protected]. We will assist you and ensure a prompt resolution through a replacement or refund.

Return Address: Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .

Please note that our return policy is subject to change without prior notice. All updates or changes will be posted on this page.

If you have any questions or concerns about our return policy, do not hesitate to contact us at [email protected]. We are here to help and ensure a satisfactory resolution.

Thank you for shopping at modaluxehub.com. We appreciate your satisfaction and trust in our company.